At BlueEyes Kitchen, every item—whether sweet or savoury—is made fresh. To ensure smooth scheduling, ingredient sourcing, and preparation time, the following policies apply.

 

Ordering & Minimum Notice

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• A minimum of 24 hours notice is required for all menu items, as long as scheduling permits and space is available.

• Custom cakes, cookies, cupcakes, and specialty flavours may require additional notice depending on design complexity and existing bookings.

• Availability is confirmed at the time of inquiry—early booking is encouraged, especially for weekends and holidays.

 

Payment Requirements

 

Orders under $50

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• Full payment is required 24 hours before pickup or delivery.

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Orders of $50 or more

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• A 50% deposit is due at the time of booking to secure your order.

• The remaining balance is due 24 hours before pickup or delivery.

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Deposits, Changes & Cancellations

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We understand plans sometimes change.

 

• Deposits are fully refundable up to 14 days before the scheduled pickup or delivery date.

• If cancellation occurs within 14 days, refunds are assessed case by case, based on:

  • preparation already started

  • custom work completed

  • ingredients purchased

• Changes to existing orders are subject to availability and may affect pricing.

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Pickup, Delivery & Missed Pickups

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• Pickup times are scheduled in advance to ensure freshness and smooth handoff.

• Delivery available —fees may apply depending on distance.

• Forgotten or missed pickups cannot be refunded, as products are perishable and made to order.

 

Accepted Payment Methods

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• E-transfer

• Cash

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Your order is considered confirmed once the required payment has been received.

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Custom Orders

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Custom designs, specialty flavours, themed treats, and event orders:

 

• are accepted case by case, based on existing schedule and capacity

• may require additional deposit depending on complexity

• may require more than 24 hours notice

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Allergen & Gluten-Aware Kitchen Information

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BlueEyes Kitchen is not a certified allergen-free facility, however gluten-aware practices are followed to reduce cross-contact risk.

 

Our gluten-aware procedures include:

 

• A dedicated gluten-aware work table located away from other stations

• Ingredients stored in sealed tubs to reduce airborne gluten exposure

• Covered workstation when not in use

• Dedicated utensils and bakeware reserved only for gluten-free items (some shared items may still be used—gluten aware, not gluten free)

• When mixing gluten item mixer is covered to help prevent airborne gluten (when practical)

• A HEPA filter running beside work stations

• Full wipe-down of surfaces prior to baking gluten aware items

• Gluten-aware baking scheduled first in the day to minimize airborne particles

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Despite these precautions:

   ***Products may still contain trace gluten

   ***Not suitable for those with celiac disease or severe allergies

 

Customers with allergies or sensitivities should notify when ordering so guidance can be offered.

 

Friendly Neighbour Note

 

As a community-based kitchen:

 

• Communication is always welcome

• Flexibility is offered whenever possible

• The goal is delicious food, smooth ordering, and happy neighbours!  :-)